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ITIL 4 Foundation – Introduction to ITIL 4

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The Introduction to ITIL 4 Trail provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles, ITIL Practices), as well as the ITIL 4 Certification Scheme.

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