HDI Customer Service Representative eLearning Course

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

Important Note: Due to ITpreneurs IP restrictions, we cannot offer these courses to participants from Brazil, Australia, Japan, Sweden, Norway, Finland, Poland, Canada, USA. If you have inadvertently purchased one of the HDI courses, access/enrollment will have to be denied and a refund for the payment will be issued within 48 hours. Thank you for your cooperation and understanding.
$395.00 excl tax


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Course Details

Certificate: HDI Customer Service Representative (HDI-CSR)

Duration: 5-6 Hours

Delivery Method: e-Learning

Available Languages: English

Overview

Frontline customer service representatives interact with your customers every day. Do they have the skills to create first-rate customer experiences? This skills-building and certification course introduces the skills and techniques required to provide outstanding customer service and support.

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.

Comprise of

  • eLearning
  • Mock Exams
  • Exam Preperation Guide

What Will You Learn?

  • How to assess customer business needs and exceed customer expectations.
  • Critical thinking skills to resolve incidents quickly and consistently.
  • Active listening skills and effective communication strategies.
  • How to identify and defuse challenging customer behavior.
  • An awareness of the core processes and best practices used in service and support.

Audience

  • Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn best practices that can help improve customer experiences.
  • Individuals who are preparing for the HDI Customer Service Representative Certification exam.

Modules Covered in Course

  • Your Role in the Support Center
  • Communication Skills
  • Problem-solving and Troubleshooting Skills
  • Maximizing Effectiveness

Exam Facts

 Delivery  Online 
 Format  Closed Book
 Proctoring  Web-Proctored
 Duration  60 minutes, 15 minutes additional time for non-native candidates 
 No. of Questions    65 multiple choice questions 
 Pass Grade  80%

Get Started in Minutes

With ITpreneurs courses you don't have to wait to start learning. After you have registered and made your purchase, you can log onto the online ITpreneurs Campus and start. It’s that simple. 

For Queries

ITpreneurs Service   Desk   Team   Support for online learning components such as the e-learning courses, eBooks licences, learning portals,       websites,    technology. servicedesk@itpreneurs.com

For Detailed Information Refer to the Course Fact Sheet 

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