HDI Desktop Support Technician eLearning Course

Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems.

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$695.00 excl tax


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Course Details

Certificate: HDI Desktop Support Technician (HDI-DST)

Duration: 10-12 Hours

Delivery Method: e-Learning

Available Languages: English

Overview

Desktop support professionals spend much of the day visiting customers at their workstations or home offices, providing technical support for many desktop systems. HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.

Comprise of

  • eLearning
  • Mock Exams
  • Exam Preperation Guide

What Will You Learn?

  • Proven techniques for improving on-site customer interaction.
  • How service level agreements impact workflow and prioritization of requests.
  • Seven key steps for effective root cause analysis.
  • The ITIL® processes of incident, problem, change, release, asset, and configuration management.
  • An overview of security management and knowledge management.
  • Essential time management and problem-solving skills.
  • Effective strategies for managing difficult customers.

Audience

  • Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact.
  • Individuals who are preparing for the HDI Desktop Support Technician certification exam.

Modules Covered in Course

  • Support Center Overview
  • Strategic Framework
  • Service Delivery Methods and Technology
  • Support Center Processes and Operations
  • Customer Management Skills
  • Communication Skills
  • Problem-Solving and Troubleshooting Skills
  • Maximizing Effectiveness

Exam Facts

 Delivery  Online 
 Format  Closed Book
 Proctoring  Web-Proctored
 Duration  60 minutes, 15 minutes additional time for non-native candidates 
 No. of Questions    65 multiple choice questions 
 Pass Grade  80%

Get Started in Minutes

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For Queries

ITpreneurs Service   Desk   Team   Support for online learning components such as the e-learning courses, eBooks licences, learning portals,       websites,    technology. servicedesk@itpreneurs.com

For Detailed Information Refer to the Course Fact Sheet 

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