ITIL Awareness eLearning Course
The ITIL Awareness course is a 4 hour course that has been designed for the one who need a basic awareness in ITIL as opposed to the full certification ITIL Foundation course.
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Duration: 4 Hours
Delivery Method: Self Paced eLearning
Available Languages: English
Purchase Options: Pay per use Courseware
This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL concepts. This self-paced eLearning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization.
- Full lifetime access
- Mock Exams
- Exam Prepration Guide
What Will You Learn?
At the end of this course, you will be introduced to:
- Identify the history of ITIL as an international best practice for IT services
- Articulate the structure of ITIL and its significance as a framework to guide IT and business
- Identify the Service Lifecycle approach of ITIL
- List the processes and functions associated with the Service Lifecycle approach of ITIL and have a very high-level understanding of their value to the business as part of the Service Lifecycle
- Understand how ITIL fits in with other compliance, regulatory, and IT frameworks.
- Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products)
The Awareness course will be of interest to:
- IT and business executives who want to receive an overview of the concepts and significance of ITIL as it applies to their business in a time-efficient manner
- IT and business staff who need a brief overview and awareness of ITIL concepts
Modules Covered in Course
- Introduction to ITIL
- Service Management as a Practice
- Service Lifecycle
- ITIL Service Lifecycle Process and Functions
- Complementary Industry Guidance
- ITIL Program Hints and Tips
There is no exam associated with this course.
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For Detailed Information Refer to the Course Fact Sheet
ITIL®, PRINCE2®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited.RESILIA™ is a trade mark of AXELOS Limited.The Swirl logo™ is a trade mark of AXELOS Limited.