ITIL Awareness eLearning Course

The ITIL Awareness course is a 4 hour course that has been designed for the one who need a basic awareness in ITIL as opposed to the full certification ITIL Foundation course.
$75.00 excl tax

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Course Details

Certificate: None

Duration: 4 Hours 

Delivery Method: Self Paced eLearning

Available Languages: English

Purchase Options: Pay per use Courseware


This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL concepts. This self-paced eLearning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization.

Comprise of

  • Full lifetime access
  • Mock Exams
  • Exam Prepration Guide

What Will You Learn?

At the end of this course, you will be introduced to:

  • Identify the history of ITIL as an international best practice for IT services 
  • Articulate the structure of ITIL and its significance as a framework to guide IT and business 
  • Identify the Service Lifecycle approach of ITIL 
  • List the processes and functions associated with the Service Lifecycle approach of ITIL and have a very high-level understanding of their value to the business as part of the Service Lifecycle 
  • Understand how ITIL fits in with other compliance, regulatory, and IT frameworks. 
  • Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products)


The Awareness course will be of interest to:

  • IT and business executives who want to receive an overview of the concepts and significance of ITIL as it applies to their business in a time-efficient manner 
  • IT and business staff who need a brief overview and awareness of ITIL concepts

Modules Covered in Course

  • Introduction to ITIL 
  • Service Management as a Practice 
  • Service Lifecycle 
  • ITIL Service Lifecycle Process and Functions 
  • Complementary Industry Guidance 
  • ITIL Program Hints and Tips

Exam Facts

There is no exam associated with this course.

Get Started in Minutes

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For Detailed Information Refer to the Course Fact Sheet

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