ITIL® Awareness Self-Study Guide
The ITIL® Awareness course provides you with the unique opportunity to receive an introduction to the concepts of IT Infrastructure Library (ITIL) and IT Service Management (ITSM). It provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. The ITIL Awareness Self-Study set includes an access to the course eBook.
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Duration: 4 Hours
Domain: IT Service Management
Delivery Method: Self-Study eBook
Available Languages: English
Purchase Options: Pay per use Courseware
This course explains how ITIL processes are driven by a service lifecycle to provide smooth functioning to organizations, thus ensuring high-quality services to their customers. This course has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification ITIL Foundation course or for those who may not be sure of their future training path and want to assess ITIL/ITSM viability in their organization.
The course material includes various reference materials that help to continue participants’ educational experience when they are back at work after completion of the course. The ITIL Awareness course is endorsed, recognized, and supported by several key technology vendors and standards bodies.
The ITIL Awareness Self-Study set includes an access to the course eBook.
- Full lifetime access
- Mock Exams
- Exam Prepration Guide
What Will You Learn?
At the end of this course, you will be able to:
- Describe the concept of ITIL and ITSM.
- Explain the benefits of implementing ITIL in an organization.
- Describe the importance of functions and processes in an organization.
- Describe how ITIL processes map to the overall service lifecycle.
- Define the roles and responsibilities involved with the service lifecycle.
- Explain the ITIL® Certification scheme and its corresponding credits system.
IT Professionals who require a basic understanding of the ITIL framework such as:
- IT Staff,
- IT and Business Executives
- IT Consultants
- Key Business Users
- IT Developers
Modules Covered in Course
- Concept of ITIL and ITSM
- ITIL Processes Within the Service Lifecycle Context
- ITIL Service Lifecycle Approach to ITSM
- Roles and Responsibilities in ITIL
- ITIL® Certification Scheme
There is no exam associated with this course.
The ITIL Awareness Self-Study course materials are intended for participants who have sufficient general and domain knoweldge, exposure and self-study abilities to prepare for the exam independently.
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For Detailed Information Refer to the Course Fact Sheet