ITIL Foundation + Introduction to Cloud Computing

With 80% of Fortune 1000 companies in the process of adopting a cloud-operating model, and an increased discussion around the application and relevance of ITIL in cloud environments, prompted us to develop this course. This course includes the Cloud Awareness eLearning Course and the ITIL Foundation eLearning Course.
$329.00 excl tax

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Course Details

Certificate: ITIL® Foundation

Duration: 3 Days

Domain: Cloud Computing

Delivery Method: Classroom and eBook

Available Languages: English

Purchase Options: Pay per use Courseware

Cloud Awareness Demo ITIL Foundation Demo


The ITIL Foundation with Cloud Guidance course provides an introduction to cloud computing and a basic understanding of how to operate in cloud computing — in addition to the key concepts of ITIL service management.

ITIL Foundation + Cloud Introduction

The ITIL Foundation Course will teach you the lifecycle of managing IT services to deliver to business expectations. The Cloud Awareness course will introduce you to cloud computing and an understanding of the impact and changes of cloud computing on IT service management.

Comprise of

  • Full lifetime access
  • Mock Exams
  • Exam Prepration Guide
  • PDUs
  • eBook

What Will You Learn?

At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management. 
  • Understand the common terms and definitions of cloud computing.
  • Distinguish between the different types of clouds and give examples of them.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle. 
  • Identify the activities and roles involved with the Service Lifecycle. 
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.
  • Recognize what types of organizations might benefit from cloud computing.
  • Understand the impact and changes of cloud computing on IT service management in a typical organization.
  • Use a structured approach, based on ITIL, to explore the potential impact of cloud computing in your organization.


  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Modules Covered in Course

  • Course introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Cloud Computing
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture

Exam Facts

 Delivery  Classroom
 Format  Closed Book
 Proctoring  Web-Proctored
 Duration  60 minutes 
 No. of Questions    40 multiple questions 
 Pass Grade  65%

Get Started in Minutes

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For Queries

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For Detailed Information Refer to the Course Fact Sheet

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