ITIL Practitioner eLearning + Exam
The ITpreneurs case study driven ITIL® Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL® Practitioner will focus on the ‘how’. Along with the course, the participants will receive an online assessment.
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Certificate: ITIL® Practitioner
Duration: 24 Hours
Domain: IT Service Management
Delivery Method: Online
Available Languages: English
The ITpreneurs case study driven ITIL® Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL® Practitioner will focus on the ‘how’. This immersive case study driven course is developed by practitioners for practitioners. During the course, individuals, teams, and organizations will learn to address the challenges they’ll face in IT Service Management (ITSM) improvement initiatives. The course is packed with interactive assignments, checklists and guidance on how to make the improvement changes happen.
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What Will You Learn?
At the end of this course, you will be able to:
- Explain the different ITSM concepts that are essential drivers of CSI.
- Apply the ITSM guidance principles in a real-world context.
- Apply the CSI approach to manage improvements in a given organizational context.
- Connect and align ITIL with other frameworks, good practices, and methodologies.
- Use measurements and metrics to enable continual improvement.
- Communicate effectively to enable CSI.
- Apply OCM to support continual improvement.
- IT Management
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- Service Providers
- System Integrators
Modules Covered in Course
- Module 1: Course Introduction
- Module 2: The Journey
- Module 3: Organizational Change Management (OCM)
- Module 4: The Desire
- Module 5: Communications
- Module 6: The Roadmap
- Module 7: Metrics and Measurements
- Module 8: Check, Control, and Redirect
- Module 9: Stay Tuned
- Module 10: Guding Principles
|| Open-book format, candidates can bring the Official Guidance Publication to the exam. They can use an annotated copy of the ITIL® Practitioner Guidance book during the open book examination. They can also tabulate sections of the book, however, such markers should not contain any written notes.
|| Live/Web proctored
|| 2 hour and 15 minutes, 15 minutes additional time for non-native candidates
| No. of Questions
|| 40 scenario-based multiple choice questions (1 mark per question)
| Pass Grade
Get Started in Minutes
With ITpreneurs courses you don't have to wait to start learning. After you have registered and made your purchase, you can log onto the online ITpreneurs Campus and start. It’s that simple.
| ITpreneurs Service Desk Team
|| Support for online learning components such as the e-learning courses, eBooks licences, learning portals, websites, technology. firstname.lastname@example.org
For Detailed Information Refer to the Course Fact Sheet