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ITIL Awareness eLearning Course

The ITIL Awareness course is a 4 hour course that has been designed for the one who need a basic awareness in ITIL as opposed…

Certificate None
Duration 4 hours
Delivery Self-Study e-book, Mock Exam, Exam Preparation Guide
Accreditor
Exam No exam included

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Course Details

Course Description

The ITIL Awareness course is a 4 hour course that has been designed for the one who need a basic awareness in ITIL as opposed to the full certification ITIL Foundation course.

This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL concepts. This self-paced eLearning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization.

Comprise of

  • Full lifetime access
  • Mock Exams
  • Exam Prepration Guide

Course Information

Certificate: None

Duration: 4 hours

Domain: Service Management

Delivery Method:

  • Self-Study e-book
  • Mock Exam
  • Exam Preparation Guide

Accreditation:

Audience

The Awareness course will be of interest to:

  • IT and business executives who want to receive an overview of the concepts and significance of ITIL as it applies to their business in a time-efficient manner
  • IT and business staff who need a brief overview and awareness of ITIL concepts

Learning Objectives

  • Identify the history of ITIL as an international best practice for IT services
  • Articulate the structure of ITIL and its significance as a framework to guide IT and business
  • Identify the Service Lifecycle approach of ITIL
  • List the processes and functions associated with the Service Lifecycle approach of ITIL and have a very high-level understanding of their value to the business as part of the Service Lifecycle
  • Understand how ITIL fits in with other compliance, regulatory, and IT frameworks.
  • Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products)

Course Outline

  • Introduction to ITIL
  • Service Management as a Practice
  • Service Lifecycle
  • ITIL Service Lifecycle Process and Functions
  • Complementary Industry Guidance
  • ITIL Program Hints and Tips

Exam Facts

Delivery: No exam included

Format: Closed Book

Proctoring: 

Duration: N/A

Number of questions: simple multiple choice

Pass grade: %

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.