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ITIL® v3 Foundation Exam Preparation eLearning Guide

The ITIL 2011 Foundation Exam package, fully updated to the 2011 edition, contains the tools to help you prepare for the ITIL 2011 Foundation Exam….

Certificate N/A
Duration N/A
Delivery Self-Study e-book
Accreditor
Exam No exam included

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Course Details

Course Description

The ITIL 2011 Foundation Exam package, fully updated to the 2011 edition, contains the tools to help you prepare for the ITIL 2011 Foundation Exam. You can also choose, as an optional, to do the ITIL Exam after you complete the course.

The ITIL Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes and provides the learner with the tools to prepare to write the ITIL Foundation exam. This exam preparation guide offers you a content refresher tool, an overview of the exam with strategies to successfully approach this exam, a printable Quick Reference Card and First Aid Kit, and a 1-hour simulated exam.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

Course Information

Certificate: N/A

Duration: N/A

Domain: Service Management

Delivery Method:

  • Self-Study e-book

Accreditation:

Audience

Anyone planning to take the ITIL® Foundation Exam

Learning Objectives

  • Become acquainted with the questions of the Foundation Certification Exam.
  • Understand how to answer the certification questions.
  • Evaluate your existing knowledge level and training the gaps that exist.

Course Outline

  • ITIL® Summary Notes
  • Exam Facts
  • Exam Question Structure
  • Successful Exam Strategies
  • Mock Exam

Exam Facts

Delivery: No exam included

Format: N/A

Proctoring: 

Duration: N/A

Number of questions: simple multiple choice

Pass grade: %